Several weeks ago, I was at a dead stop in a restaurant parking lot waiting for one car to vacate his space while another exiting without looking backed into my vehicle. When you simply plan to have dinner and this happens it does spoil your appetite. The errant driver agreed to pay for all damages. I did my due diligence by visiting and obtaining three repair estimates.
While your price was marginally higher than the others I was influenced by Warren Buffet who said:
"In looking for people to hire, you look for integrity, intelligence, and energy. And if you don't have the first, the other two will kill you. Price is what you pay. Value is what you get."
Experience enables me to be a reasonably good judge of people. Which is why I determined your "integrity" factor was legitimate and believable. The work performed confirmed my good decision to deal with you firm. You did everything as promised.
Please share this congratulatory letter with your staff. Excellent work! Great value!