Several weeks ago, I was at a dead stop in a restaurant parking lot waiting for one car to vacate his space while another exiting without looking backed into my vehicle. When you simply plan to have dinner and this happens it does spoil your appetite. The errant driver agreed to pay for all damages. I did my due diligence by visiting and obtaining three repair estimates.

While your price was marginally higher than the others I was influenced by Warren Buffet who said:

"In looking for people to hire, you look for integrity, intelligence, and energy. And if you don't have the first, the other two will kill you. Price is what you pay. Value is what you get."

Experience enables me to be a reasonably good judge of people. Which is why I determined your "integrity" factor was legitimate and believable. The work performed confirmed my good decision to deal with you firm. You did everything as promised.

Please share this congratulatory letter with your staff. Excellent work! Great value!

Yours Truly,

In November of this year my wife was involved in an accident. Another car was traveling to fast for the road conditions and ended up skidding into her, causing damage to the back bumper. We brought our car in for an estimate and you were able to point out that there was more damage done to the car than appeared on the surface. Not only was the bumper damaged, but also there was extensive damage to the trunk area and rear quarter panel.

We decided to bring our car in for repairs to your facility based on the experience and careful evaluation you were able to make. When we picked up the vehicle we were pleasantly surprised with the following:

• The paintwork was an exact match - our car is two tone grey and the match was perfect. This is a difficult colour to match on the Lexus and the job was superb
• All of the repairs were done extremely well and the car looked as it did when it was driven from the showroom
• The car was cleaned and detailed inside and out - what a wonderful condition to receive the car in - my wife was very grateful when she saw the car
• The car was ready when promised - we have never experienced this before
• Hawley arranged to return the rental car with no questioned asked
• Dee and all of the staff were courteous and precise when asked any questions

Thank you for doing an excellent job. I would not hesitate to recommend your company to anyone whose car is in need of repairs.

Yours truly,

I have been very pleased with your work on my car, which is a very rare 1990 Cadillac Brougham d'Elegance.

The technology and body styling is of a completely different era which is becoming increasingly obsolete with each passing day. This makes the vehicle even more special to me and why it was heartbreaking after seeing the damage recently done to the left side of the car. I suppose every person in an accident would like to have their vehicle restored 100% to the pre-accident condition, and I certainly am no different. The challenge, of course, was restoring the body color and styling of a machine whose parts are extremely difficult to find coupled with today's completely different paint technology.

This challenge required heart and soul. You took this challenge and excelled, evidenced by the result that I am enjoying every day. I am truly delighted with the fine service, dedication, and commitment that your establishment offers. I am confident that your business will remain successful as it is one that I will fondly remember for a very long time.

Sincerely,

Just wanted to give you feed back on the Exceptional Service Hawley Collision provided. After experiencing a collision you’re traumatized and in shock and especially when it’s not your fault and the person who hit you is not being co-operative. My husband suggest that we go to Hawley’s for an estimate and was very impressed by your positive attitude, knowledge and your professionalism and how passionate you are in what you do. We were so impressed that when we spoke to our insurance company, Meloche Monnex they told us that you were not on their list and would prefer that we use one that was, my husband insisted and they agreed.

I am so happy with the work that was done on our vehicle and will recommend Hawley’s for their exceptional work and service. I can tell you that a few of my peers will be coming to see you. I spoke with Savina French our insurance adjuster with Meloche Monnex, and she too was impressed with the quality of workmanship and how quick it took you to fix the vehicle.

Dee, you exemplify the new buzz word for customer service which is ”customer experience”. I believe that when people perform their duties in a manner which leaves you feeling that they like their job and do it to the customers satisfaction they should be recognized, “and you truly are amazing”.

I want to thank you for the great job and all your hard work.

Yours Truly,